Privacy Policy

Privacy Policy

Effective Date: 1/1/2026

Last Updated: 2/1/2026

1. Introduction

Mysaiah LLC dba Turning Point Psychiatry (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, services, and communications, including SMS and MMS messaging (collectively, the “Services”).

By using our Services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information

a. Personal Information

Name

Email address

Phone number

Business name (if applicable)

Account login credentials

b. Communication Data

SMS/MMS message content

Call recordings or AI-generated call transcripts (where applicable)

Chat interactions with AI systems

c. Technical & Usage Information

IP address

Device type

Browser type

Operating system

Log files and usage analytics

d. Customer-Provided Content

Prompts, inputs, scripts, workflows, or automation rules submitted to our AI systems

3. How We Use Your Information

We use collected information to:

Provide, operate, and improve our Services

Deliver AI-driven communications and automations

Send transactional and service-related messages

Respond to inquiries and support requests

Monitor and prevent fraud or misuse

Comply with legal and regulatory obligations

4. SMS / MMS Messaging (A2P 10DLC Compliance)

a. Consent to Receive Messages

By providing your mobile phone number and opting in, you expressly consent to receive SMS/MMS messages from [Company Name], including messages sent using automated technology.

b. Message Purpose

Messages may include:

Service notifications

AI-generated responses

Appointment reminders

Account alerts

Customer support communications

c. Opt-Out Instructions

You may opt out at any time by replying STOP to any SMS message. After opting out, you will no longer receive SMS messages unless you re-opt in.

d. Help Instructions

Reply HELP for assistance or contact us at:

Email: [[email protected]]

Phone: [Support Phone Number]

e. Message Frequency & Fees

Message frequency varies based on usage. Message and data rates may apply depending on your carrier plan.

5. Data Sharing and Disclosure

IMPORTANT A2P COMPLIANCE DISCLOSURE

We do NOT sell, rent, or share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes.

6. AI Data Usage and Training

Customer data submitted to our AI systems:

Is used solely to provide and improve Services

Is not sold

Is not used for external advertising

Is not shared for third-party AI model training without explicit consent

Where data is used to improve internal models, it is anonymized and aggregated whenever feasible.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information, including:

Encryption in transit and at rest

Access controls

Secure cloud infrastructure

No method of transmission or storage is 100% secure; however, we strive to use commercially reasonable protections.

8. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this Policy

Comply with legal obligations

Resolve disputes and enforce agreements

SMS consent records are retained in accordance with carrier and regulatory requirements.

9. Cookies & Tracking Practices

We use cookies and similar tracking technologies to support website functionality, analyze traffic, and improve user experience. These technologies collect aggregated, non-identifiable information and do not collect sensitive personal data.

Cookies and tracking technologies are not used to obtain SMS consent. SMS consent is collected only through clear, explicit opt-in methods.

Mobile information, phone numbers, and SMS consent data are never shared, sold, or disclosed to third parties for marketing or advertising purposes, including through cookies or tracking technologies.

You may manage or disable cookies through your browser settings, though some site features may be affected.

10.Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data

Request correction or deletion

Withdraw consent

Opt out of communications

Requests may be submitted to: [email protected]

11. Children’s Privacy

Our Services are not intended for individuals under 13 (or 16 where applicable). We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Mysaiah LLC

dba Turning Point Psychiatry
Email: [email protected]
Website: turningpointpsychiatry.com
Mailing Address: 77 Sugar Creek Center Blvd., Sugar Land, TX 77478